The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom s/he is responsible, or with whom s/he comes into contact will be to adhere to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Designated Safeguarding Lead or to the Head of School or indeed to the Regional CEO or Safeguarding Manager – Asia so that a referral can be made accordingly to the relevant third party services.

Responsible for for ensuring that the admissions process runs smoothly on a daily basis and to provide assistance to the school’s administrative team when necessary.

Responsibilities: 

• Provide the first point of contact, respond to incoming enquiries via email, telephone and walk-in regarding admissions and school information
• Assist in the enrolment process and regularly maintain and update E2C and other systems at each stage of the admission process
• Provide key support in the management of the application process 

Requirements: 

• Excellent verbal (telephone) and written communication skills
• Experience in dealing with clients in a multi-cultural setting
• Experience in use of multiple customer database, CRM tools and digital / online platforms
• Proficient in English and Mandarin preferred
• Be able to use own initiative in ad hoc situations and display a level of flexibility when dealing with certain tasks
• Computer literacy
• Immediate availability preferred

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