Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as a Clinical Applications Specialist. The Siemens Healthineers Education and Workforce Solutions organization has overall responsibility for providing technical training for Siemens Interventional Imaging platform at our customer's medical facilities. In this role you will ensure that post training support on Siemens Imaging systems and components is facilitated to provide expert technical support, deliver customer excellence, and represent Siemens Healthineers and Clinical Education with professionalism and a focus on delivering a positive customer experience. Key Responsibilities Supports customers by delivering system applications and solutions to the optimum extent Provides comprehensive training for using applications and solution focused on specific customer demand Configures system functionality to meet customer needs Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features Submit and follow up on PPI and or PSI incidents Must be flexible to cover the standard shift 8:00am – 8:00pm EST and willing to adjust work shift as needed Comply with all processes required for documentation of all interactions with customers utilizing SAP for 1st level support and GSMS for escalations to HSC team Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades Able to support VILT topics/events In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time Flexible to support Field Application and the Field Service team to assist in hosting onsite applications training or system configuration as needed Complete all online E-Learning courses on time Document new procedures and known problem fixes in Service Knowledge Base/SKB Success Measurements Demonstrates extensive knowledge in field of specialization or multiple disciplines to the successful completion of complex assignments. Successfully serves as point of authority and/or source of technical/scientific knowledge for area of expertise. Demonstrates comprehensive knowledge of organization's business practices and issues faced and contributes to problem resolution of those issues. Education / Knowledge / Experience BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas • Well-rounded knowledge of multiple systems and types of exams for their modality (must be able to support at least 70% of current product line and use as defined on the Clinical Education Specialist Skills Matrix). No major product training gaps Must be a minimum of a Senior or Advanced CES Level. If a CES promotion is planned & aligned for the current fiscal year, the candidate may be considered Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Mid-level Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.