Advisor , IT Services Operations

Competitive salary

Location
Xiamen

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Advisor on our IT service operations team in Penang.

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.
Key Responsibilities

• • Resolve all Trouble ticket within SLA targets
  • Ensure proper handoff of issues
  • Timely and accurately document resolution activities
  • Diagnose, prioritize and escalate tickets to IM
  • Follow up on escalated issues with Level 3 where applicable
  • Identify needed KB articles and create with approvals
  • Implement improvement Monitoring initiatives
  • Participate in transition and technology training
  • Review incoming and existing incidents and tasks
  • Audit open tickets to determine team member workload
  • Ensure handoffs between shifts are handled correctly
  • Check broadcast messages in Remedy and alerts team as needed

Essential Requirements

• University level degree in IT or related field. Fresh Graduates or those graduates with less than 1 year of working experience are encouraged to apply.
• Those with experience in software applications support will have added advantage.
• Experience in current and emerging technology and standards i.e. Oracle SQL&PL/SQL, Microsoft ASP/VB, Microsoft .Net,Weblogic/Java. Infrastructure knowledge is an added advantage.
• Strong interpersonal skills and fluency (written and spoken) in English.
• Able to work on a shift rotation including weekends.
• •
  

Desirable Requirements

• Strong team player with ability to work in a team and as individual contributor.
  • Good analytical, problem solving, negotiation and organizational skills.
  • Able to work with minimum supervision

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you have the expertise to support groundbreaking technology, this is your opportunity to develop with Dell.

Closing date: 31st Dec 2018

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.