Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs.

Eaton Critical Power Solutions organization is looking for a passionate After-Sales Technical Support Engineer to support our EMEA regional service organization on UPS and Energy storage solutions.

The After-Sales Technical Support Engineer responsibilities include troubleshooting, replying internal and external customer requests, and providing after-sales support on installation, maintenance and repair of the products. You will be also responsible for training Field Service Engineers and creating and developing service documentation.

To be successful in this position, you will need to build highest level of product knowledge and have good time management and organizational skills. You should also demonstrate excellent communication and customer service skills while maintaining a positive attitude.

Your key deliverables:

• You will resolve technical product-related issues
• Provide first class support to local and regional field service engineers
• You will manage and lead troubleshooting and take corrective actions in challenging field incidents
• You will act as high-level trainer to field service engineers
• Improve the content and quality of service trainings
• Produce service documentation and field service bulletins
• Act as an interface between field service and other departments
• You will contribute to the zero-incident culture supporting safety of field engineers through instructions
• You will coordinate the customer site incident escalations and field quality issues
• Acting ethically and according to Eaton values and philosophy all the time and showing active interest in developing his/her own work, skills and competencies

Qualifications

Required:

• Min. B.Sc. degree in electrical engineering or equivalent
• 2-3 years of experience in Electrical and/or Electronic industry
• Technical knowledge on power electronics and/or three phase electrical systems and solutions
• Understanding of energy storage and electrical distribution systems
• Ability to create technical documents
• Fluency in both English and Finish
• Excellent analytical, organizational, and time management skills
• Strong work ethic
• Problem-Solving skills
• Ability to handle client and customer issues tactfully and professionally
• Communication and interpersonal skills
• Ability to travel (around 10 %)

Desired:

• Experience on energy storage or Eaton UPS technologies and assemblies
• Self-motivated with a positive attitude in customer service

What Eaton offers:

• Competitive compensation and benefits package (flexible working hours, wellness program, bonus plan, private healthcare)
• At Eaton, inclusion and diversity is our strength. We embrace the power of many perspectives to drive innovation and growth that benefits our people, investors, customers and communities.
• Great promotional opportunities – We encourage internal promotion, whenever possible
• Culture & Values – We are more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day
• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

(Candidate applying to the vacancy will be subject of the background screening. – if applicable)

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We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: Europe, Middle East, Africa
Organization: PQED Power Quality Division EMEA

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time