Job Summary Acts as a technical expert on Eaton 3ph energy storage products to enable and support smooth operations of Eaton Field Service Engineers and partners across EMEA region. Job Responsibilities Resolve technical product-related issues Provide first class technical support to local and regional field service engineers in their daily activities Manage and lead troubleshooting and take corrective actions in challenging field incidents Report to Quality organization of field findings Act as a trainer to field service engineers Improve the content and quality of service trainings Produce service documentation and field service bulletins Act as an interface between field service and other departments Give service-related input to other stakeholders, for instance Engineering and Sales Support Contribute to the zero-incident culture supporting safety of field engineers through instructions and training. Qualifications Qualifications Education level required: Engineering or technical bachelor degree Years and area of experience required: Proven experience in Electrical and/or Electronic industry. Technical knowledge: Technical knowledge on power electronics and/or three phase electrical systems and solutions. Computer and IT skills. Experience on UPS technologies, lithium batteries and basics in programming is an advantage. Soft skills: Strong work ethic, Communication and interpersonal skills, Problem-Solving Skills, Teamwork, Adaptability. #LI-DM1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA CS CPS Critical Power Solutions Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time