Job Profile and Description
The customer service is one of the key employees in our company, as he/she is a person who establishes the follow up contact with customers and thus is responsible for keeping up the image of the company through his dealings and interactions. The customer service is responsible to create a relationship with the client in order to follow up the coffee consumption, and inform them about marketing promotions and activities. He/she has to be alert to offer the perfect service, fulfilling the need and interest of every existing customer.
Duties and Responsibilities
• The customer service creates on daily basis the data list of new customers.
• He/she will handle all information requests over the phone on the products and services, recording and reporting any urgent requests to the sales force.
• He/she will contact the new customers by telephone with the purpose to follow up the delivery of the first order and introduce him/herself as the contactperson for all matters regarding new orders and service.
• He /she will take the order from existing clients and prepare the documentation required for the activation of procedures for order processing - in cooperation with administration
• He /she will transmit to the existing customer all documentation and certificates required after the sales deal. (eg. product certification, the legal and technical information on products.)
• He/she will analyze the statistics and tendencies of the customer´s consumption, with aim to contact and increase the consumption.
• He/she will organize and realize the mailing list with monthly promotions, etc.
• He/she will aim to establish new clients for the company on base of the demonstration meeting and possible further follow up afterwards.


Skills and Specifications

• The customer service must be a proactive person, who is able to work both independently and in team.
• He/she must be serviced minded, finding the exact balance between reaching customer delightment and company sales targets.
• He/she must have great sales and persuasion skills.
• He/she must have good communication skills and needs to be friendly while interacting with the customers.
• He/she must be able to identify the need and interest of the potential customer, with the aim to offer the most adequate service to him.
• He/she must have basic knowledge of Internet and Microsoft Office, which will help them to prospect potential customers and organize the paperwork for the clients.
Education and Qualifications
• The Customer Service needs a bachelor’s degree in International Business, Commerce or other majors with subjects like sales, marketing, economics, etc.
• He/she needs an excellent knowledge of the English language, on both spoken and written basis. Good spoken level of Chinese will be required.
• He/she has at least 3 months of experience as intern/ part time in related positions.