Task Description 


Agent Management

· Ensure ongoing process of agent management based on credit rules, outsourcing guidelines, and compliance or CBIRC requirement.
· Manage agent selection, agent visit plan and agent incident handling.
· Manage the process of repossession, transportation, inventory and warehouse management for repossessed vehicles.
· Manage commission & payment process.
· Manage home visit and documents collection management.

Collection Process and Policy Optimization

· Lead optimizing and streamline agent management process or system enhancement to improve productivity and efficiency..
· Update manual or process regularly to ensure the achievement of collection strategy.
· Coordinate the internal/external audit activities, collection strategy support and fraud detection.
· Support Sr. Manager establish feasible collection policies and process for collection team, incl. forming the local collections resource network, i.e. collection agencies.

Team Management

· Hiring, training, support and supervision of subordinates in department.
· Provide daily management and coaching on team colleagues.
· Support, develop and plan for team member.
· Monitor the team member’s KPI and goal agreement.