Agent-Ocean Export
ExpeditorsQingdaoUpdate time: February 7,2022
Job Description
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 17,500 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
- Ensure smooth and timely response the customers requirement through freight process
- Active communicate with oversea/customer for approval if needed and verify TLI#/ULI# at the time of booking receipt .
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export Files and reporting to make sure meet customers and company’s standard
- Use Ocean Export Flow to monitor ship files and effective manage exceptions on a daily basis.
- Ensure documents are timely sent and Shipping notices communicated to overseas and customers
- Ensure accurate and timely client and vendors billing, Cost protection and IC close, Follow up with oversea for timely revenue recognition together with DOC.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Sensitive on customer volume trends, high sense of sales ideas to communicate with oversea/customer maximum maintain biz and chase for opportunities.
- Maximum revenue per shipment concept and do weekly/monthly REVENUE analysis to negotiate with oversea/customer when needed
- Weekly update the local market status such as space status, pricing adjustment, blank sailing etc.
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity continuously
- Ensure all customers standard operating procedures in place and updated in Customer SOP
- Meet KPI standards in accordance with the Company’s procedures (OPS /Compliance etc., )
- Overseas communications, timely responses to emails and requests (internal and external)
- Support the supervisor/manager where needed:
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
Knowledge:
- A good understanding of Expeditors’ Products and Services
- Understanding of ocean process a plus.
- Strong market and competition knowledge
- Hazardous Materials certification (preferred).
Skills:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good Microsoft Office and computer skills
- Fluent in English.
Behaviours:
- Positive and willing to help attitude.
Additional Information
Note: This position will be closed by Feb 18th, 2022.
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