Agent - Order Management Customer Service
ExpeditorsShenzhenUpdate time: June 6,2022
Job Description
Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
- To answer general enquiries.
- Receiving shipper's commercial document, verify all documentation and print to Edoc system
- Receiving shipper's pouch of document, verify all documentation and pass to related documentation or operation staff
- Cross checking all document, handle documentation requirements for individual consignees in accordance with DLSOP, distribute document to overseas broker, or pouch original document to overseas..
- To make payment requisition.
- To file all document to Edoc system timely
- To prepare SI(Shipping Instruction) with carrier on time
- To handle ISF filing in ISF tools on time
- To check carrier's OB/L with ocean carriers and to check vendors' shipping documents.
- To input data and transmit container manifest to consignees.
- To Prepare FCR and invoice to shippers on time
- To send of forwarder's cargo receipts and invoices to shipper on time
- To prepare Delay Document Demand Notice (DDDN) to vendors and consignees when document is late.
- To contact vendors for booking and validate bookings against consignee's Purchase Order files.
- To liaise professionally with both local and overseas vendors, agents, warehouse whenever necessary for business operations.
- To handle major customers according to DLSOP.
- To contact vendors, shipping lines and warehouse for shipping arrangements.
- To communicate promptly and professionally with vendors, agents, consignees and EI-overseas offices.
- To assist Supervisor to handle daily activities for individual customers.
Qualifications
- Formal Secondary School Graduates / Certificate or Matriculated with minimum 3 years'
- Fluent written and spoken English.
Additional Information
Personal Attributes required for this position:
- Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
- Creative thinker with excellent problem solving skills.
- Previous track record as an effective team player.
- Ability to work with little or no supervision.
- Strong planning, prioritizing and organizational skills.
Work Location: Shenzhen
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