Core work activities include:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Respond efficiently to guests’ queries and uphold consistent levels of customer satisfaction.
• Follow proper escalation procedures when addressing guest concerns.
• Demonstrate self-awareness, recognizing and managing emotions and building positive working relationships.
• Foster passion, ownership and personal commitment. Modify behaviour based on feedback to continuously learn and develop.
• Demonstrate awareness to accuracy and attention to detail during the reservation process.
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.

Minimum Job requirements:

• High school diploma/G.E.D. equivalent

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.