Your Experience and Skills

• Hospitality background whether studies or/and a previous hotel experience in front office, reservations or administrative (internship)
• Confident speaker at ease with phone conversations, friendly and warm, patient and persuasive
• Team oriented spirit enjoying working in a multicultural environment
• Motivated by the spirit to serve customers but also the internal operational teams
• English and French – professional level (German may be an advantage)
• Technical knowledge of Hotel’s PMS and/or reservations systems such as Opera, ResaWeb and/or Delphi is not mandatory but would be a strong advantage

What Will You Be Doing

• Process individual and group reservations by mail and or telephone for a Cluster of four midscale hotels
• Make the necessary input into different systems (Opera and Resaweb) to make sure the rooms are blocked and the necessary information is filled in
• Answer telephone calls in a friendly and polite manner to help customers with many different needs: booking rooms, asking for directions, checking availability, asking for VIP services etc
• Support hotel teams in communicating reservation information and contribute to our guests satisfaction when staying with us
• Working closely with Front Office, Sales and Revenue Management to ensure the hotels strategy is implemented
• Give feedback to management on customers returns and expectations