工作地点：浦东国际机场附近，市区提供班车。

Purpose of the position

Processing of Customer Bookings or Orders within the applicable guidelines whilst at all times ensuring total Customer Satisfaction and Operational Excellence through flawless communication and operation.

Key Tasks

? To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.

? Prepare arrangement for clearance and delivery.

? Feedback to Customers and PA overseas stations on executed activities and incurred charges.

General Duties

? Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Servic

? Perform all tasks/activities within SOP and quotation from M&S and PA overseas offices.

? Check and verify correctness of received shipping Instruction and clearance documents.

? Create and forward complete full and clear instruction to Document Processing department and assist when necessary.

? Ensure correct physical file content before handover to Document Processing.

? Calculate and register Estimated Gross Profit (EGP).

? Work within Area guidelines and Company's policies and procedures by accurate use of existing systems.

? Update relevant internal/external application(s).

? Act as escalation contact to all Customers when issues arise - regardless whether CS or DP issues.

? Carry out improvement / changes on procedures and systems as proposed by supervisors.

? Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors' standards and services.

? Feedback pre-claim details and status to customers.

? To take up additional tasks as assigned.

? Back up for other team members when necessary.

Decision Making Authority

? Making decisions in view of IMS processes.

? Taking actions in view of operational excellence.

? Exception handling ONLY after consulting with Customer Service Supervisor.

Function

[Functional Knowledge ]

? Excellent and thorough knowledge of Air Export and Air Import.

? Operational know-how (Customer Service and Document Processing)

? Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.

? Comprehensive understanding of PA systems functionality.

Skills & Competencies

[Competencies- Personal ]

? System (Internal) focused

? Able to work in a diverse environment and cultures

? Communication & Interpersonal skills

? Ability to communicate effectively, both orally and in writing.

Educational background / Work experience

? Industry experience (1-3 years)

Language skills

? Language skills: Fluent in local language and English.

Computer Literacy

? Proficient in basic IT Tools.

上班地址：上海市浦东新区陆家嘴环路1233号汇亚大厦6楼