Roles:

• Take charge of the various work areas in Passenger Services operations
• Broad daily duties include: Oversee flight handling for airlines
• Ensure close liaison with Manager Passenger Services on all matters pertaining to operations
• Attend to investigations required and complaints raised by the airlines or their passengers

Accountabilities:

• Handling of airlines to ensure client satisfaction
• Attend Airline meetings to resolve issues or complaints
• Follow up with airlines and passengers on incidents to provide solutions and service recovery if necessary
• Review work procedures and implementation of solutions to improve service
• Monitoring of SLAs and agreed service standards to ensure compliance and achievement of such standards
• Attend to passengers who require special assistance
• Oversee special handling requirements (MAAS, VIP etc.) to ensure smooth handling
• Lead and motivate operational staff to carry out their duties according to the requirements of the airlines
• Carry out investigations relating to discrepancies, lapses and errors
• Brief all staff on new instructions and requirements
• Ensure that all staff complies with company regulations and maintain overall discipline
• Plan and monitor staff deployment to ensure smooth operations
• Monitor staff performance
• Monitor training and services standard
• Provide a safe and secure operations for our customers and staff
• Carry out any other duties as required and directed by the Company
• Assist in ad hoc projects and companywide events as assigned by the management

Capabilities and Experience: 

• 8 years of passenger handling experience and at least 2 years in supervisory level
• Knowledge of PC and airline DCS
• Fluent English, Cantonese and Mandarin
• Understanding of passenger handling’s environment, procedures and processes
• Highly-motivated, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Strong planning capability
• Good knowledge of all aspects related to passenger services
• Effective communication and negotiation skills
• Strong planning, analytical and decision making skills
• Ability to multi-task, lead and manage in high pressure and time critical environment
• High integrity, results oriented, and creative
• IT and systems literacy
• Shift duties required 

Benefits:

• 5-day work week
• Public holidays
• Various allowances
• Medical insurance and dental benefits
• Free and discount flight tickets

We offer attractive remuneration package to the right candidate. Interested personnel please send your cover letter and resume with present & expected salary and available date by Clicking 立即申請

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