An Airport Services Executive is to meet and provide assistance to Hotel guests upon arrival and departure at the airport and generate additional room business at every given opportunity. He/ she is to ensure adherence to all standard policies and procedures as set by Accor.

• Handling guest arrival with pick up request, and arrange transportation.
• Assist with guest luggage as and when required.
• Give all hotel facilities information to the guest and assists them in to the car.
• Assist guests with checking in on flights/ seat allocation / issuance of boarding pass
• Be aware of physically challenged guest requirements
• Inform duty manager, concierge or guest relation officers when VIP on their way to the hotel.
• Stand by at the arrival terminal for every flight arrival.
• Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
• Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
• Ensures the highest standard of professionalism and grooming of himself at all times

Must follow the working schedule properly. Any changes to be reported and approved by concierge manager and airport manager