Airport Service Representative

The Airport Service Representative actively participates in all aspects of airport and ground operations to ensure efficiency and is expected to provide excellent customer service to our clients and crews at HKIA. He/she will be responsible for, and act as, the primary point of contact at HKIA for all ground operations issues and will support crew and maintenance to better serve our clients. The position is further expected to build collaborate relationships with delegates from each service provider.

JOB DESCRIPTION:

• Monitors and attends all ground operations (movements) and oversee handling service providers at HKIA.
• Builds collaborative relationships with all internal and external customers.
• Exemplifies exceptional customer service.
• In conjunction with QA department conducts service quality audits on TAG preferred Ground Services providers and handlers at airport.
• Reports and provides operational performance feedback to MGO through verbal or written communication.
• Resolves and handles all client, customer and crew inquiries at HKIA from a ground services perspective.
• Attends regular FBO meetings.
• Works with business partners - internal and external, to ensure we are meeting all operational metrics.
• Debriefs operations and crew members daily and reports all information to the MGO.
• Identifies and implements approved operational improvements.
• Assists the Client Support Executive team to manage client expectations and experiences as and when necessary.
• Ensures adherence to airport and aircraft security regulation and report any anomalies.
• Promote safety awareness with internal and external parties.
• Works with TAE to ensure clients ad hoc maintenance needs are met in a timely manner.
• Administrative tasks related to the position, i.e. invoice reconciliation, reports etc.
• Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

• Tertiary education preferred but not required.
• 2 years’ experience in aviation preferred.
• Strong service orientation with polished interpersonal skills.
• Mature and results-oriented with outstanding organisational and communication skills.
• Ability to learn operational and service procedures and apply information in an operational environment.
• Pursues continuous improvement.
• Committed, responsible, enthusiastic, able to work independently under minimum supervision in a dynamic environment.
• Fluent in English, Cantonese and Mandarin.

The successful candidates with receive an attractive remuneration package including healthcare benefits. 

Should you be interested in joining TAG Aviation Asia, kindly complete our online application by visiting https://recruitment.tagaviation.asia and send expressions of interest by clicking 立即申請
 

TAG Aviation Asia is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Thank you for your interest in TAG Aviation Asia.