Job Title:Abbott Ambassador

Reports To:Regional customer experience Manager

Division:Abbott Diagnostics Division

JOB SUMMARY

Acquisition and sales specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance

• Actions required to ensure analytical turnaround time for their assigned accounts
• Account management

CORE JOB RESPONSIBILITIES

RETENTION RATE:

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in eyes of customer
• “Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)

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