Reporting to Senior Manager Acquisition Private Sector, We are looking for an Ambassador Private to join in our Diagnostic Team in Italy.

1.  Primary Objective of Position

The Abbott (non-technical) Ambassador Private is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.

2.  Major Accountabilities

• Full revenue responsibility including forecasting and target performance achievement
• Act as a trusted partner and advisor as Abbott’s main contact to customers
• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
• New product and menu expansion targeting and sales support
• Prepare and execute regular customer business reviews
• Manage routine renewals of base business accounts and negotiate long-term contracts
• Implement new assays
• Provide ongoing training and coaching to customers as requested
• Oversee progress of cross-functional implementation team (post-sale) with project manager
• Success in this role is measured by economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

3.  Education

• Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / electrical / mechanical / medical technology / biologie/ pharmacy or commercial is preferred

4.  Background

• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically Business Management and key stakeholders.
• Excellent product and industry knowledge
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Candidates must be fluent in local language and English, additional languages are advantageous
• The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.

5. Geography: focus on Lombardy with preferred residence in this region or willing to relocate in it.