Job Title:  Analyst
Location: TRIL GTC
GCL:    C2

JOB DESCRIPTION

Role:

• Ensure optimum performance and stability for the Procurement applications for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
• Handle 2nd/ 3rd line support of Ariba on-demand (technical and functional queries)
• Work with vendor to fix bug fixes and small enhancements relating to application and platform, complying with Astra Zeneca standards, change control procedures
• Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
• Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
• Ensures that the IT Service Delivery Framework is adhered to by support
• Ensures that the application operates within and complies with any regulatory, financial or internal AstraZeneca standards (GxP, SOx).  
• Flexible to work in shifts.
• Ability to guide and mentor team members.

 Mandatory skills:

• 1-3 years of prior experience in application support and maintenance (L2/L3 support) in Ariba On-Demand.
• In depth knowledge of end to end procurement processes across Sourcing, Contracts Management, Procure-to-Pay, Supplier Performance Management and Enterprise integration with SAP.
• Ability to support and manage incidents/tickets queue, requests, changes or defects for Ariba On-Demand
• Understanding of incident, problem, change and release management process
• Experienced on IT Service management tools like Service Now, Remedy or Service Manager
• Experience working with third party vendor applications
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
• Good attitude and interpersonal skills. Quick learner.

Desired skill:

• Familiarity with life sciences(Pharma) domain concepts, workflow and terminology
• Ariba certification
• Experience in procurement domain
• Experience in migration from Ariba on-premise to on-demand version
• Mindset to support business critical applications

Personal Attributes:

• Keen to acquire new skills and work on new technology products
• Excellent communication and relationship management skills
• Ability to respond well to pressure
• Strong interpersonal skills with ability to work effectively across team boundaries
• Evidence of shaping innovative solutions that have a major impact within the business area and organization
• Excellent business acumen with sensitivity to environment
• Experience working in a global organization where stakeholders and project team members are geographically dispersed.

Educational Background:

UG - B. Tech /B.E. or other equivalent technical qualifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Date Posted

10-Feb-2020

Closing Date

15-Mar-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.