Job Title: Analyst
Location:TRIL GTC Chennai
GCL: C3

This role is for a Skype for Business/Lync Infrastructure Engineer with an excellent understanding of server, voice and data systems implementation and associated project management methodology is essential. Other work will involve both remote and on-site fault diagnosis as part of our ongoing support commitments.

Candidates must be able to demonstrate significant practical experience with Lync 2013 and Skype for Business 2015 operational support including migration and implementation experience.

You must demonstrate excellent interpersonal skills and be able to take a leading role in a multifaceted IT project and support team supplying industry-standard technology solutions across the globe.

Responsibilities:

• 2nd line incident resolution of applications and data issues related to Lync 2013/Skype 2015 and related services
• Proactive management of the global infrastructure to maximize performance and reliability
• Ensure system integrity, security and recoverability.
• Provide technical advice and education to the junior engineers
• Drive opportunities for process and service improvement.
• Deliver solutions to recurring issues to drive process improvement.
• Good knowledge in ITIL process.

Essential experience and qualifications:

Significant Microsoft Lync 2013 and Skype 2015 support, deployment, migration & configuration experience

Good understanding in a Hybrid environment (Lync online/sfb online)

Excellent understanding in Active Directory and MS Exchange

Understanding LAN, WAN migration and support

Good understanding of the TCP/IP protocol

Sonus, Cisco and other voice solution deployment, configuration and support

Microsoft IIS, SCCM and SSL certificate support, deployment and configuration

SQL and storage, configuration and support

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

08-Sep-2020

Closing Date

07-Oct-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.