POSITION SUMMARY:

A successful candidate will have a wide breadth of technical skills to bridge the support and project gaps between infrastructure, IT application development staffs and corporate IT support teams

The candidate will report to Manager/AM/Senior Analyst - Gaming System Operations and to perform daily application support, new project implementation and life cycle management of Gaming systems

PRIMARY RESPONSIBILITIES:

• Maintain and provide L2 shared services support for complex enterprise based Gaming systems across all Melco properties at various geographical locations.
• To proactively build up new knowledgebase to provide fundamental technical guidance for L1 & L1.5 support staffs to able to resolve the relevant incidents / requests as first calls resolution.
• Performs in-house technical training for L1, L1.5 support and other IT staff as required
• Able to learn business application knowledge in depth and suggest improvement if necessary
• Supports key project deliverables and is able to work within defined project plan timelines
• Participates in the identification and resolution of moderately complex application problems and procedures, suggesting solutions to identified problems
• Responsible for responding to issues, questions and requests related to the Gaming systems
• Working with system development team, attends end user training classes and/or presentations as required
• Actively monitor and ensure service level agreement (SLA) is met
• Able to be teamed up with other Support Specialist to perform IT systems support functions

QUALIFICATIONS:

Experience

• 2-5 year of relevant IT enterprise system or support experience required
• Requirements analysis, meeting with business owners, and performing current state system analysis
• Experiences should include implementation and support of application systems
• Possess experience in 24x7 large operations support environment is a plus

Education

• Bachelor's Degree or equivalent relevant qualifications

Skills / Competencies

• Good interpersonal skills
• Self-motivated and able to work under pressure
• Good problem solving and decision making skills to identify and resolve priority issues
• Able to communicate with all level of users