Bring your career aspirations to life with AIA!

- Oversee all operational, issues and enhancement matters for MyAIA SG (online app and portal)
- Ensure all MyAIA SG activities are conducted in accordance with the Company rules and regulations

• Work closely with stakeholders including IT, business user, Project Managers on MYAIA SG issues and enhancements
• Ensure MyAIA SG usability, accuracy and provide recommendation to improve utilization rate
• Identify areas to enhance user experience and support MyAIA SG initiatives and recovery
• Assess and review user interface to make MyAIA SG more intuitive
• Participate in business impact analysis and workgroup discussions to recommend best practices/innovative solutions for MyAIA SG 
• Participate in enhancement requirements workshop for URS documentation.
• Review Functional Specification to ensure design and business requirements are met.
• Participate in User Acceptance Testing and pilot testing for successful roll out.
• Follow up with defects management status within the stipulated time frame.
• Assessment and analysis of MyAIA SG issues received across all touch points
• Update, disseminate, FAQ, error messages, recovery action
• Smooth out MyAIA SG user journey with customer feedback and issues reported
• 2nd level escalation and Ad-hoc call back on MyAIA SG issues
• Develop, maintain and update MyAIA SG user guides and FAQs
• Create training materials, SOPs and conduct training for new launches and enhancements
• Responsible for MyAIA SG communications to ensure timely delivery of information to the targeted audience
• Any other ad-hoc duties assigned

Prerequisites

• Certifications/licenses – LOMA or ACII is preferred
• At least 5 years of experience in FI or insurance industry is preferred
• Self-driven, resourceful and results oriented individual with proven track record in driving and achieving results
• Strong interpersonal skills, energetic and enthusiastic individual who is able to engage with all levels of employees in the company
• Good communication skills required in particular creative, strong writing skills and excellent presenter
• Enjoys working in a dynamic and fast paced environment

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.