Eaton’s Vehicle division is currently seeking an Analyst -Customer Service to join our team. This position is based at our Aguascalientes facility. The Analyst -Customer Service is responsible for review customers’ requirements to fulfill their purchase orders on time delivery and with quality. This position is primarily responsible for Demand Management, Client interface & Client satisfaction, Forecasting activities, interface with Sales and Customer Service in USA. The Order Management Specialist is expected to maintain knowledge of all the customers, Eaton policies and procedures as they relate to order processing and related finance duties. Some activities related with the position will be: Assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling. Manages Customer Portal. Carries out activities, which develop and/or improve working relationships with Aguascalientes’s material planning and logistics customer contacts. Coordinate activities related to shipment of product from Aguascalientes to the customer including the creation of a daily product “ship list” by customer location that is communicated to the shipping department. Maintains inventory accuracy levels above 97% for efficient operation of the MRP system and communicates routing schedules and revisions to the shipping and materials department. Trained as a qualified backup for the Customer Service position to temporarily cover the main responsibilities of the position when the Customer Service is out of the plant. Performs other duties and responsibilities as directed by the Materials Supervisor and Manager. Maintain the customer OTD targets controlling the deliveries thought the OEM Customers Portals and their specific requirements such as Q1, BIQs, MMOG, and others. Maintain Oracle Part Master and Item Branch Part Master Review as a daily basis the OEM Customer Portals and assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling Complete assigned EHS action items. Participate in safety coaching. Submit Kaizen Burst ideas to Improve Safety. Perform weekly safety checks. Lead department safety team. See attachment for more details Demonstrate the application of the 8 CIF modules and support related initiatives on daily basis through establishing, maintaining and complying his/her Standard Work and other tools. Participate in Kaizen events, Lean Council and Continuous Improvement teams when required. Generate ideas for improvement according with the local programs. Implement and optimize Lean Management tools. Sustain the ELLS tools (VSM, 5´s, TMP, STW, set up, Problem Solving, Materials Management and 6 Sigma) to drive the continuous improvement performance when apply. Uses qualitative and quantitative methods to predict short-term incoming demand for use as an input into the Sales, Inventory, & Operations Planning (SIOP) process. Manages order modifications, obtains necessary price approvals and generates PO and supporting documentation required for all orders. Identifies and resolves order processing and systems related issues. Ensures order backlog maintained to a minimum and maintain reports as to backlog status. Review as a daily basis the OEM Customer Portals and assists in the management of plant inventory levels and 100% on-time customer delivery by analyzing changes in daily customer releases, and assures proper EDI posting of customer order releases and revisions in the Aguascalientes materials planning system for effective production scheduling. #LI-AP01 Qualifications Required (Basic) Qualifications: 2-3 years’ experience in production environment (OEM Markets required) College degree in related field preferred. One-year Materials related customer service experience preferred Knowledge of materials planning systems such as MRP, PACS, customers’ systems, EDDL, Q1, BIQ- Command of providing exceptional Customer negotiation skills Oracle experience preferred. Preferred Qualifications: PC programs such as Microsoft Word (word processing) and Excel (spreadsheets) and PowerPoint (presentations). Scheduling concepts and skills. Solid understanding of process flows from supplier through internal consumption to delivery to external customers English language required Ability to adapt & change according to customer demand We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Supply Chain / Logistics Region: Latin America Organization: VEH NAA North America Auto Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time