POSITION SUMMARY:

The successful candidate will be responsible for providing system supports to business users on various Non-Gaming application systems, maintaining and ensuring all various application systems operating stably and reliably and meeting user’s operation needs. 

The candidate will report to Assistant Manager/Senior Support Specialist – Hotel Systems and to perform daily application support, involve in new project implementation and life cycle management of Non-Gaming Systems

PRIMARY RESPONSIBILITIES:

• Assume a regional role to provide Non-Gaming application systems support across all MCE properties at various geographical.
• Responsible for responding to issues, inquiry and requests related to Non-Gaming Systems
• Build knowledgebase to provide functional and technical guidance for Level 1 & Level 1.5 I.T. end user support team
• Provide Non-Gaming application and technical training as required
• Work with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and is in compliance with the Company’s policies and procedures.
• Participants in project implementation of any Non-Gaming applications, involving functional requirement gathering and technical specifications of the applications.
• Able to learn business application in depth and suggest improvement if necessary 

Qualifications

Experience 

• 3-5 years of IT experience, of which 1 - 2 years of relevant hospitality industry’s IT application experience, is required; candidate without hospitality relevant experience may also be considered. 
• Exposure of requirements analysis, meeting with business stakeholders, and performing ‘as-is’ systems analysis 
• Experience/exposure of relevant industry’s I.T. application in industries such as hotel, food & beverage, retails, entertainment, theme park and etc. will be added advantage. 
• Experience in Micros-Fidelio Opera PMS and Micros POS application will be an added advantage.

Education 

• Bachelor's Degree in IT or equivalent relevant qualifications.

Skills / Competencies 

• Strong analytic skills and a self-starter
• Strong communication, interpersonal skills, and ability to establish strong working relationships at proper levels with the internal and external parties
• Conversant in English and Cantonese