Analyst, IT Support

Reporting to the Manager, Remote Support, this position will  provide superior first level user support to the members of the Accor NCA regional office including home based colleagues . They will also support the technology initiatives of the company and assist
with the implementation and support of systems devices and technologies.

What is in it for you:

• Employee Discount Travel Program
• Employee Assistance Program (EAP)
• Extended healthcare plan coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Provide 1st level support for all desktop resources problems, escalate to our business partners or vendors if necessary;
• Co ordinate system changes with appropriate support staff to ensure uninterrupted services;
• Provide knowledge of network/server management, security, access, authentication, data integrity, operating environment,
• requirements and physical security;
• Assist in maintaining technology assets inventory related to Regional office (including home based colleagues);
• Provide knowledge of common operating systems, hardware, peripheral and applications;
• Keeps professional skills updated and consistent with current information systems networking technology
• Escalate to our business partners or vendors if necessary;
• Perform o ther duties as required.
• Contribute to Technology Services knowledgebase 

Your experience and skills include:

• Minimum 3 5 years of experience in IT Operations
• Diploma/Degree/Certification in Computer Science
• Good communication skills required
• Ability to build strong relationships, and maintain a positive reputation.
• Organized, proactive and with the ability to work cohesively as part of a team

Your team and working environment:

• Based at the North & Central America Regional Office in Toronto, Ontario, this position is part of the NCA Regional Technology team

Note: Must already be legally entitled to work in Canada to be considered for the position

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS