This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton’s global business and operations that use SAP application for financial accounting and reporting. The position is responsible for cash applications, analyzing deductions, collections with a high degree of efficiency and quality for Eaton business units. Ensure all cash applications are performed within agreed timescales and in line with agreed SLA’s Ensure Plant requests and queries are dealt with in a prompt and comprehensive manner and in line with SLA’s Support and deliver all agreed month end activities to ensure process governance and accuracy of results reported for all GFSS ledgers. Reviews and monitors individual workload Prepares monthly report-outs for team meetings to measure team performance Month End Deadlines- Ensuring all month end activities are completed to deadlines in order to close AR Periodic transactions Deductions – Analyzes deductions, works with collectors and customers to ensure deductions are correctly reported and accounted after ensuring compliance with company’s policies Gathers data for potential process improvements Ensure all netting transactions are completed within agreed timetable and intercompany statements are issued within given timescales Cash on Account – Proactively liaises with collectors and customers to ensure cash on account is cleared on a timely manner Reconciliations – Collaborates with Record to Report analyst to ensure open AR items in bank statement are correctly accounted Process oriented – Ability to think in terms of process and improvement Trains team member(s) on primary functions/processes Perform query management/resolution/root cause mitigation on all AR queries and provide recommendations on how to mitigate future issues and improve overall customer service Strong focus on internal controls and company’s accounting policies Maintain positive relationships with customers, both internal & external. Ensure professional and appropriate communications. Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH). Other activities assigned by supervisor or special requirements from management or company. Qualifications Describe any specialized knowledge or skill (e.g., technical, scientific, administrative, managerial) which your position requires. Basic Requirements: Bachelor’s Degree in Accounting, Finance or related field from an accredited institution required. 4-6 years of relevant experience in Accounts receivable domain BPO/Customer service industry experience essential, preferably captive shared service experience Strong verbal and written communication skills. Knowledge of AR processes and related financial processes. Ability to work within a team environment Basic data entry skills ERP knowledge preferably SAP Aware of Salesforce (Case Management Tool) Position Criteria: Sound MS Office skills (Excel, PowerPoint, Access, Word) required Good Accounting knowledge Strong customer service orientation Structured approach to problem solving and issue resolution Ability to apply accounting system expertise to troubleshoot financial system problems, resolve customer issues and implement new solutions. Attention to detail and a high level of accuracy. Ability to consistently meet deadlines. Highly motivated self-starter who can work well in a team environment or independently. Adaptable to change. Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Finance/Accounting Region: Asia Pacific Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No