Designation :Analyst - PTD Support

GCL : C3

Location : TRIL GTC Chennai

Support Analyst for PTD Systems – Reports to Service Lead (DQC-Operations)

The main responsibilities of the role are to:

• Ensure optimum performance and stability for multiple systems under PTD area for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
• Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
• Take ownership of issues through from delivery or issue resolution or escalation, as appropriate
• Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
• Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
• Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
• Train, guide and mentor new hires in the team

Essential Experience: (Must have skills)

• 3-5 years of prior experience in application support and maintenance (L2/L3 support) of off -the-shelf and custom applications.
• Knowledge of SDLC and ITSM process.
• Good knowledge of regulatory requirements including GMP, GxP and 21 CFR Part 11. Experience in working with validated / GxP systems
• Experience on Windows/UNIX application environment and understanding of client-server / distributed computing concepts
• Basic understanding of application architecture and hosting
• Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups

Supplementary Experience: (Useful additional skills)

• Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
• Experience in supporting Java and .Net based application  (L2)
• Development and troubleshooting experience with MS SQL Server (2008, 2014) and Oracle 12c
• Experience in setting up and managing application environments
• Mindset to support business critical applications

Educational Qualifications

UG - B.Tech /B.E. or other equivalent technical qualifications

Personal Attributes:

• Keen to acquire new skills and work on new technology products
• Must participate on call rotation with off hours support responsibilities
• Ability to work independently, as well as in a team environment
• Logical mind with keen analytical and problem-solving skills
• Clear and concise communicator, in born written and verbal
• Ability to respond well to pressure
• Strong interpersonal skills with ability to work effectively across team boundaries

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

14-Feb-2020

Closing Date

30-Apr-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.