The Community You Will Join:

The Community Support Analytics and Insights, Analyst will support the business in delivering high-quality strategic and tactical analyses and reports for Community Support. As a focused, hard-working and meticulous analyst, you will leverage your functional expertise in data analysis as well as industry knowledge to provide key insights and findings to improve how we serve our customers. The analyst will be working closely with international counterparts in Operations, Product, Engineering, Finance to help inform Global Community Support data needs.

A Typical Day:

• As key Operations analytics POC, Identify, build, report and analyze drivers of Operational Key Performance Indicators for the Global Community Support organization
• Undertake deep-dive analysis and provide actionable recommendations to business partners
• Create and Maintain productivity tools for management and employees, such as internal documentation, KPI dashboards, etc..
• Acts as a consolidation point for all Operations CX related database needs and data integrity issues
• Investigates data quality issues reported by business analysts and finds solutions/fixes
• Collaborates with data engineering and data science to investigate such data issues
• Interfaces with data engineering to drive prioritization and accountability of data needs
• Builds case for necessary resources within data engineering to support CX data needs
• Ensures data quality and data integrity to manage CX data assets to be analysis ready
• Automate routine reporting to dashboards with advanced filtering and deep dive capabilities
• Establish standards for metadata/taxonomy, metrics, query, reports and scorecards
• Creates specifications and generates reports and analysis mapping to business needs
• Provide consultation and lead cross-functional teams to address business issues
• Directly produce datasets and reports for analysis using databases and reporting tools
• Push for continuous improvement when it comes to best in class Operation Analytics
• Ad-hoc reporting and analysis to support key Customer Support initiatives
• Provide actionable data-driven recommendations to stakeholders’ business questions

Your Expertise:

• A minimum of 4 years of overall experience.
• Graduate in Economics, Business, Engineering, or other quantitative focus
• Excellent SQL skills and expertise in Microsoft Excel (including pivot tables, macros, charts, functions, VBA modeling) and various business intelligence and analytical tools
• Experience with Big Data/Analytics platforms/languages like Hive, Python, R a big plus
• Expert with using Google Suite i.e. Google Sheets, Google Slides
• Experience with Tableau or similar BI platform to develop reports and dashboards
• Impeccable attention and commitment to creating clean reproducible code
• Strong analytical capabilities & logic driven mindset
• Understanding of data gathering, inspecting, cleansing, transforming, and modeling / diagramming techniques
• Excellent time management skills and ability to prioritize work
• Hands-on to get things done fast and ability to work without continual guidance
• Enquiring mind with ability to recognise inefficiencies and challenge the status quo
• Flexibility to adapt to changing requirements to meet stakeholder needs
• Ability to thrive in a dynamic environment with a high degree of ambiguity
• Communication skills with the ability to distill complex subjects to a wider audience with the ability to tailor insights to present clearly to technical and non-technical audiences

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.