The Community You Will Join:

The Community Support Analytics and Insights, Senior Analyst will support the business in delivering high-quality strategic and tactical analyses and reports for Community Support. As a focused, hard-working and meticulous analyst, you will leverage your functional expertise in data analysis as well as industry knowledge to provide key insights and findings to improve how we serve our customers. The senior analyst will be working closely with international counterparts in Operations, Product, Engineering, Finance to help inform Global Community Support data needs.

A Typical Day:

• Analyzes complex business problems using data from internal and external sources
• Provides actionable insight to decision-makers to influence strategy and performance
• Identifies and interprets trends and patterns to attribute key business drivers
• Analyzes and defines metrics that tie back to business performance and initiatives
• Will be a proponent of test/learn culture by enabling and supporting experimentation
• Generates forecasts, recommendations, and strategic/tactical plans to drive actions
• May provide consultation and lead cross-functional teams to address business issues
• Directly produces datasets and reports for analysis using databases and reporting tools, mapping to business requirements

Your Expertise:

• Master’s or Bachelor's degree in a relevant field of study
• 6+ years top tier analyst or consulting experience in business analytics
• Hands-on experience with one or more language(s) used for querying (e.g. SQL, SAS)
• Advanced Excel skills including pivot tables, macros, charts, functions, vba modeling
• Experience with Big Data/Analytics platforms/languages like Hive, Python, R a big plus
• Experience with Tableau or similar BI platform to develop reports and dashboards a plus
• Experience with Advanced Analytics (modeling, optimisation, forecasting, experimentation) a plus
• Experience with customer service or customer operations analytics a huge plus
• Excellent communication skills with the ability to distill complex subjects to a wider audience, technical and non-technical
• Experience with delivering analytics recommendations to senior leadership and executive level audiences
• Hands-on to get things done fast and ability to work without continual guidance
• Excellent time management skills, attention to detail and ability to prioritize work
• Enquiring mind with ability to recognise inefficiencies and challenge the status quo

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.