Reports to

The Application Advisor reports to the assigned Associate Advisor of their team and the Director of the APC, but will be expected to work flexibly across a range of teams according to variations in demand including Sr. Advisor(s) at the INTO NA office.

Job overview

To support the student application process in an effective and efficient manner with high attention to detail and strict adherence to agreed timescales, procedures and processes. Effectively assist applicants and customers of INTO partnerships with top level customer service and a dedicated commitment to student success.

Key accountabilities and duties

This is a dynamic role in a rapidly growing global organization so responsibilities of the position may change and develop over time. 

• Take ownership of each application and handle incoming inquiries from students and education agents.
• Build effective working relationships with University colleagues, peers, and INTO marketing and recruitment teams in the US and globally.
• Critical thinking in fast paced situations to ensure the exceptional customer service.
• Outstanding attention to detail and responsibility for the quality of data entered on all systems in an efficient manner.
• Effectively manage daily workflow including evaluation on student’s transcripts and follow system process.
• Help potential customers understand the programs offered by INTO 

Qualifications

Essential 

• Bachelor’s degree preferred.
• Well-organized, high attention to detail and data accuracy.
• Self-motivated, able to work independently and collaboratively and take up new challenges.
• Ability to communicate, build and maintain positive and professional relationships.
• Strong decision-making skill and ability to view processes holistically.
• Ability to prioritize, meet deadlines and work under pressure.

Desirable

• Understanding of international student needs.
• Previous experience of working in student admissions or student services.
• Experience studying abroad.
• Proficiency in a second language other than English.

Immediate available is preferred.  

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