Requisition Number: 38917

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Corning’s Environmental Technologies segment manufactures ceramic substrates and filter products for emissions control in mobile and stationary applications around the world.

PRINCIPAL ACCOUNTABILITIES:

• Ensure smooth sampling during NPI stage to APQP; lead sample spec (CRD), customer evaluation process

• Understand customer product requirement and project information
• Leverage internal resources for leading sample spec definition
• Closely follow up and timely update customer evaluation process
• Proactively respond and highlight if any potential risk for design in
• Experience with APQP process and move the project to SOP

• Ensure quick, thorough resolution to quality issues/technical requests for SOP products o Identify and define problem

• Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
• Identify customer return issues and clarify the responsibility for approval of compensation
• Resolve, clarify and suggest disposition of returns for manufacturing and quality action
• Set up priority, track and follow-up until the issues are resolved
• Present customer issues at Corning internal Engineering and Quality review

• Be skillful in delivering and gaining feedback from the value proposition

• Identify overall/ product trend/ technology trend/ needs in cover glass at customers
• Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
• Develop and document thorough understanding of customers’ processes from a product, design development and manufacturing perspective
• Lead platform design in and qualification process at customer side
• Work with Product Engineer for platform assessment and rational spec setting
• Coordinate customer quality & technical audit and customer visit

• Customer relationship engagement and network bank establishment

• Establish strong linkage customer and account manager to align with account strategy
• Build strong multi-level relationships with customer key persons & potential partners

• Maintain close relationships with program and business team to identify technical trends and opportunity and monitor progress

• Explore related industry and get access the market through participating in industry exhibition, technology seminar and potential customer networking

ADDITIONAL INFORMATION:

1. Context/Environment:

• The AGS Euro Application Engineer works in a competitive environment and requires understanding and application of technology and engineering knowledge & networks increasing the Company’s market position and solidifying customer relations

2. Knowledge Skills & Experience Required:

• In depth knowledge of the Automotive glass solutions and infotainment system industry and products
• Proven technical acumen and experience in process engineering, application engineering and engineering support management, preferably in Automotive glass solutions or infotainment system industry
• Experience in glass materials and finishing specific to the Automotive glass solutions or infotainment industry preferable
• Bachelor’s degree or above in engineering (Mechanical, Electronics, Chemical & Material)
• Fluent in spoken English and good command of written English
• Be comfortable in matrix organization and is able to adopt himself/herself for cross-region communication
• >5 years’ experience in related field

3. Freedom To Act

• Resourcing of technical promotion and workshop
• Engineering and application strategy with regular evaluation of the Automotive glass solutions
• Provision of technical and engineering activities all matters relating to AGS products lines

4. Key Success Factors:

• Technical and engineering understanding in the industries
• Strategic planning and reporting
• Technical support to achievement of the product category sales budget
• Quality and punctuality of reporting and feedback
• Ability to lead tough communication with both internal and external customers
• Establishment of key contact network in key account group
• Excellent communication skills at all levels with both internal and external customers.
• Effectiveness of working relationship with division counterparts/functional report/team