Purpose & Mission

• Provides and ensures customer satisfaction, as customer primary contact, for complex application and related troubleshooting, diagnosis and general support on specialized systems
• Conducts on-site installation training, refresher training and occasionally conducts web-based training

Location/Division

• Head office: Thermo Fisher Diagnostics Immuno Diagnostics Division (IDD) Monza
• Location Italy North-Est with availability to travel throughout the national territory

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Responsabilities

• Responsible for the installation and new equipment interfacing
• Responsible for application customization, customer training, occasionally running demos and support on an existing installed base.
• Responsible for solving products and methods issues and the related complaints handling
• Guarantees customer satisfaction in line with the standards required by Thermo Fisher Diagnostics
• Co-operates with colleagues of Service, Sales and Tenders in compliance with the implementation times of the various projects assigned.
• Co-operates with the marketing team to implement projects for new methods
• Interacts with national and international support centers for reporting and solving technical and application issues.

Minimum Requirements

• Degree in Biomedical Engineering;
• Previous experience of 2/5 years;
• Fluent knowledge of the English language at the written and spoken level;
• Knowledge of IT tools (Office, Outlook etc ..) and network
• Propensity to work in a team and excellent interpersonal skills;
• Driving license.
• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities

Base competence

• Education
  • Science degree in science subject or related field
• Work Experience
  • Laboratory experience
  • Previous Service experience
• Work related competence
  • Must have good presentation skills at customer training and at seminars and user group meetings
  • Strong team-player

This job description does not describe all the duties, tasks and responsibilities that need to be performed in the function. Any other job related instructions, duties, tasks or responsibilities that are requested by the team leader or manager are required to follow.