Are you excited about playing a key role in keeping UBS competitive in an increasingly digitized worked?

We are looking for someone who will:

• be responsible for managing the lifecycle of incidents related to Group Function suite of applications in order to restore services as soon as possible
• be responsible for Major Incident management, Problem management and Request fulfillment management
• act as the immediate escalation point for all customers, stakeholders and IT Management for the services provided.
• govern production support execution as aligned to existing ITIL framework
• follow effective and efficient operational policies, processes and procedures
• work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
• engage required stakeholders – support groups, vendors and third party suppliers
• prioritize incidents based on impact and urgency as per Incident Taxonomy
• ensure proper incident responses, handling, closures and proper communications
• uphold high standards for timely issue resolution and optimize the service issues and gaps and implement service quality