Position Overview Siemens is on a mission to enable new business models and ensure a best-in-class individual customer experience along the E2E customer journey. The Digital sales team is tasked with delivering and managing the next generation Ecommerce platform. The Applications support manager is a key role managing performance of the applications support and enhancements team. Key responsibilities of this role include: The IT Application support manager is responsible for the leadership and management of technical resources who provide support to the customers and partners of Ecommerce platform. This position oversees the team responsible for managing, maintaining, and enhancing the Ecommerce platform. This position is accountable for managing customer expectations, ensuring process adherence, providing quick timely response to user requests for operational or technology improvements, and act as a user advocate to other internal/external IT teams Interacts with business stakeholders, IT Vendors, and end users by establishing relationships with key individuals Oversees the system applications in an assigned area to ensure optimum performance Ensures the success of new development efforts, enhancements, and efficiency of existing system applications Conducts system audits of technology implemented to verify application results Provide feedback to the project teams in improving the platform features and capabilities. Enhances operating efficiencies and metrics, improves customer satisfaction, and improves financial performance Reporting and Analysis of operational metrics. Required Knowledge/Skills, Education, and Experience Bachelor's Degree in Computer Science or related field or equivalent experience 5+ years of relevant experience in Application Development and IT Project Management Possess strong leadership and mentoring skills with the ability to lead, train and develop a self-directed workforce, including effective delegation skills and ability to manage assigned responsibilities Strong analytical/technical and problem solving/troubleshooting skills Demonstrated successfully implementing change/improvements Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track record Knowledge of full software development life cycle ITIL Framework knowledge, preferred. Organization: Information Technology Company: Siemens Corporation Experience Level: Experienced Professional Full / Part time: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.