Bring your career aspirations to life with AIA!

• To ensure that “Business Quality” is a core component of Sales Distribution all aspects of business conduct and strongly manifest in their execution is the AIA’s Operating Philosophy of “Doing the right thing, in the right way with the right people and the right results will come.”
• To provide dedicated support in ensuring adherence to established company rules and regulatory guidelines by executing through arbitration all dispute and case settlements

• Assess and communicate cases endorsed by the Investigation Unit 
• Coordinate with Central Investigation Unit (CID) on the result of case investigation for the preparation of admin hearing
• Prepare the NTE issuance for all PD Internal process/standards breaches, Market Conduct and fraud cases
• Assist in the documentations (minutes of the meeting, recordings, transcriptions) of administrative hearing for all sales channel cases
• Facilitate administrative hearing for all sales channel cases
• Prepare Sales Case Action Sheet (SCAS) for Disciplinary Committee (DC)
• Conduct arbitration for inter-sales channels conflicts
• Communicate and coordinate with sales leaders on the schedule of admin hearings
• Provide SAM on the status and progress of all the sales channel escalated cases
• Manage the timeliness and correctness of all cases facilitated for sales channels
• Prepare resolution of all PD internal process/standards breaches, Market conduct and fraud cases
• Administrate end-to-end handling of Case Registry (from filing of complain, consequence management to resolution)

MINIMUM REQUIREMENTS:

• University/College graduate preferably major in communication, legal management or related law studies with 2 years of relevant experience
• Knowledge of bancassurance structure and insurance business environment is an advantage
• Strong computer skills preferably with systems related to reports and analytics
• Background in Compliance, Investigation, Arbitration or employee relation
• Good interpersonal communication skills

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.