Area Business Analyst - Sales & Marketing
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Regional Director of Sales & Marketing, this role resides at our Central Canada Location: Fairmont Royal York, Toronto, ON, Canada

• The position is focused on providing well-conceived, accurate, and impactful information to assist management in guiding improved performance for Central Canada Hotels (Fairmont Royal York, Fairmont MacDonald, Fairmont Palliser, Fairmont Winnipeg, Fairmont Chateau Laurier, NCA Region )
• Gather important company data and compile it into reports for top level management and stakeholders. Take charge of a project and deliver results to help the organization be more profitable
• You will work on multiple projects simultaneously and translate business data into digestible information that improves the hotel and region’s sales and marketing performance
• Develops and administers the reporting schedules to ensure key management colleagues receive the sales/marketing/ financial data on a timely basis to support the business strategy
• Monitors evolving needs & business strategy and leverages opportunities for efficiencies in reporting & analyzing the results of the business
• Support the Regional Team and hotels with data analytics, etc. covering operations in Central Canada
• Responsible for automating and enhancing the reporting structure as needed (i.e. converting to Excel, develop intranet location for report access etc.)
• Drive implementation & utilization of new reporting systems to provide more accurate, and timely tracking methods for reporting data
• Ensures that the integrity of the reports is maintained. Documents and critiques system of internal controls
• Develop B2B sales reports to monitor overall and business segment performance for hotel sales, events, and banquets
• Assist RDOSM in the management of the sales, conference services, and catering accelerate performance program
• Identify business trends utilizing real data, compile analysis reports that are delivered to top level management/stakeholders and follow-up on results
• Study different growth areas and new potential markets based on the identification of long term trends
• Make recommendations to improve sales results for the purpose of achieving objectives
• Build comprehensive situation analyses with relevant data to help sales and event teams refine sales actions and contextualize issues to bridge client data and internal data
• Create direct channels of communication to Accorhotels Central Teams and hotels to provide results on tracking and reporting issues

Your experience and skills include

• The ability to use Excel is critical to create pivot tables and formulas related to sales and marketing, macros (VBA) and Tableau knowledge are a plus and PowerPoint may be used to conduct presentations
• Strong written and verbal communication skills are important in this position, and must also be organized and able to meet tight deadlines
• Relevant sales and marketing experience 
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable
• Strong interpersonal and problem solving abilities

Physical Aspects of Position (included but not limited to):

• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Frequent sitting throughout shift

Your team and working environment: