Eaton’s Electrical Engineering Services & Systems group is hiring for a Area Services Manager to join our team! This position will be located out of our Dartmouth, ON service facility. This role is responsible for managing the day-to-day field service business and personnel. In addition, this position will support the regional sales force in penetrating the regional markets through control of price and with an emphasis on value and service to the customer. Eaton’s Engineering Service & Systems division team brings extensive skills and experiences to field service engineering. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Manage projects and delegate assignments to junior field employees engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations. Act as a technical expert in the engineering and services field by exhibiting product application knowledge, customer interface, and developing and executing tactical and strategic plans to support the DOC’s goals. Provide coordination on service programs to optimize customer service and market penetration. Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities. Answer application questions, developing and implementing growth plans, providing sales support, conducting competition/ market analysis to drive product development efforts. Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district. Support and develop training plans and the development direct reports creating a strong talent bench to enhance DOC’s ability meet strategic goals and exceed customer expectations. Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and non-hazardous materials. Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month. Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff. Handles escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable. Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Certified Engineering Technologist (C.E.T.) or Certified Technician (C.Tech.) and five (5) years of experience in managing and leading a service or engineering unit or five to seven years of management experience in another field No relocation benefit is being offered for this position. Must be legally authorized to work in Canada without company sponsorship now or in the future. Preferred Qualifications: Knowledge and understanding of the Electrical and EESS industry, products and solutions. Additional experience in the development of incremental business opportunities in the Industrial, Utility, Government, and Institutional markets is a plus. Electrical Contractor’s license Professional Engineering license General Contractor’s license Position Success Criteria: Excellent interpersonal and communication skills Strong analytical skills Strong computer skills Practical understanding of accounting principles and P&L Practical understanding of demand flow production concepts Broad understanding of market channel relationships and processes Basic understanding of product applications and customer needs Must be able to lead and manage upwards and downwards. Handles pressures well. Must leverage resources and relationships within the division, other Eaton Electrical business units, and customers in order to achieve country/region/division success. Knowledge and understanding of the Electrical and EESS industry, products and solutions. Additional experience in the development of incremental business opportunities in the Industrial, Utility, Government, and Institutional markets is a plus. Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities. Assisting in developing and implementing growth plans and conducting competition/ market analysis to drive product development efforts. Assisting in developing and executing tactical and strategic plans to support the DOC’s goals. We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy. Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.html What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – Canada Organization: ESSG CA Canada Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time