Asia Account Manager, Hong Kong / Shanghai
DLA PiperHong KongUpdate time: March 26,2019
Job Description
To help the firm service, manage and develop some of its largest client relationships across the Asia business and globally.
Working on the firm's Asia Key Clients, with particular focus on one significant client, this person is responsible for helping Client Relationship Partner to develop specific client relationships in order to identify opportunities for growth, follow these through to delivery and optimise revenue. The role will involve client facing contact and liaison with other support teams in the firm .
MAIN DUTIES AND RESPONSIBILITIES:
- Develop a client service plan identifying areas to target, relationship map, KPIs etc
- Implement systems and procedures to promote consistency and quality of client service
- Ensure delivery of commitments made during proposal process
- Take responsibility for communication and enforcement of service levels across the wider organisation
- Help build and nurture a core team around the selected clients
- Where appropriate, develop relationships with the client becoming the 'go to' person with any queries
- Ensure intelligence about the client is shared within the core team and wider firm as appropriate
- Work with CRP and finance to establish most appropriate management tools, systems and billing processes
- Work with CRP and core team on BD activity, in particular in identifying opportunities and delivering pitches and proposals in relation to the accounts
- Ensure the account is managed in accordance with best practice processes, e.g. regular CRM reviews
SKILLS AND ATTRIBUTES:
- An excellent working knowledge of the Chinese language in a business context
- Degree/Professional Diploma in Marketing or MBA (desirable)
- Knowledge of Marketing/BD processes - a sound understanding of new business processes, CRM as a concept and the emerging technologies needed to help us win and retain clients legal work
- Sales techniques and coaching skills
- A professional approach, score highly in terms of commitment and internal client care
- Excellent communication and project management skills. You will be expected to have strong probing, consultative listening skills coupled with the ability to negotiate and persuade legal and client personnel
- Excellent interpersonal skills with the ability to exercise tact and diplomacy
- A proven ability to deal with confidential and sensitive information.
- Experience in dealing with a demanding workload and conflicting priorities
- Be able to multi-task and work to deadlines, be methodical and logical, as well as thrive in a robust and fast-paced environment
- Ability to see delegated tasks through to completion at a high standard
- Ability to stay calm and composed in often demanding situations
- Be IT literate - experience of Excel, Word 2010 and Outlook is essential; experience of using InterAction/CRM systems would be beneficial
- Display a consistently positive attitude and adopt a 'can do' approach as well as being able to work well on own initiative and also as part of a wider team; collaborative working style
THE FIRM
DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world.
We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.
We offer exceptional career opportunities to our lawyers, aspiring graduates, and business services professionals in a truly challenging and rewarding environment.
DIVERSITY AND INCLUSION
At DLA Piper we are firmly committed to diversity and inclusion. For us, diversity isn't just about visible differences, it's the unique blend of talents, skills, experiences and perspectives that makes each of us an individual and we know it's crucial to have a culture and environment where those differences are genuinely valued. Read more about our D&I initiatives.
AGILE WORKING
We are open to discussing with candidates the different ways in which we are able to support agile working arrangements. We recognise that our people have responsibilities and interests outside the firm and that they may need flexibility to integrate their work life and personal life.
PRE-EMPLOYMENT SCREENING
Please note that, in the event that we make an offer of employment to you and where local legislation permits, we may conduct pre-employment screening that can include checks relating to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers.
Primary Location: Hong Kong, Special Administrative Region of China-Hong Kong
Other Locations: China-Shanghai
Job: Marketing & Business Development
Schedule: Full-time
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