• Collaboration with origin office operation teams to make sure all outstanding reports are followed and corrected.
• Contribute to the annual Vendor service center operating plan in line with the overarching goals of the enterprise.
• Work with regional operations managers, operations managers and SME (Subject Matter Experts) to ensure branches are meeting the global standard operating process.
• Documentation of customer specific processes to ensure execution continuity across the region
• Ensure the transfer of best practices throughout the region
• Support new account implementation, training branches on account handling/ customer specific standard operating procedures
• Monitor compliance of account handing scorecards to operational branches
• Works with Asia and US I.T. group to suggest system changes and enhancements to improve operating efficencies and industry competitiveness.
• Participate with destination account managers to help deliver customer requirement to origin operation teams.
• Vendor relationship management
• Other jobs and tasks assigned by reported manager

Position requirements:

• At least five years working experience in global freight forwarding company, and include at least two years experience in PO management area.
• Strong ability to communicate and work with people from different groups
• Strong business analysis capability;
• Proficiency in English;
• Problem shooting and resolve skill
• Ability to meet travel requirements, when applicable.

上班地址：上海市长宁区愚园路1258号绿地商务大厦13&23楼（近中山公园）