Responsibilities:

• Acting as an example to other team members, creating an ethical and motivated team environment;
• Acting as an intermediary and escalation point between processing staff and Operations Support Manager;
• Adhere to all Departmental Procedures and Controls;
• Analyze market changes and implement into current process where required;
• Assist in and lead adhoc projects on behalf of the team;
• Ensure accurate MIS reported on a monthly basis;
• Ensure all client queries are responded to within 24hrs of receipt;
• Ensure all event notifications/updates are reviewed within 24hrs of receipt (where response deadline is within 1 month);
• Ensure Client Chasing spreadsheet is submitted to client by 12pm;
• Ensure team is monitoring Global Inbox and covering other regions when required ,and clearing before EOD;
• Ensuring all Business deliverables are achieved;
• Escalate processing errors and potential risks to line manager upon discovery;
• Identifying areas of risk and implementing further Controls where necessary;
• Lead and coordinate User Acceptance Testing on enhancements to systems and also regression testing;
• Lead in the on-boarding of new clients or client accounts;
• Monitor and allocate all incoming client Instructions and custodian advices (received into XSP);
• Participate in and host team Huddles;
• Participate in bi weekly client call;
• Prepare relevant test scripts and participate in Contingency testing;
• Provide support to other Team Leaders in the section and across the department;
• Regular review and update of Procedures for the team;
• Review and provide feedback on Service Level Agreement applicable to the team;
• Support Supervisor on the performance and development of processing staff within the team;
• The accurate and timely processing of all events assigned;
• Verification of teams work, and release of instructions to the Market.

Qualifications:

• Minimum 3 years experience within Financial Services;
• An excellent understanding of Financial Operations.

Education:

• Bachelor’s Degree or higher would be an advantage.

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