Asset Servicing Analyst
CitigroupWarsawUpdate time: November 11,2019
Job Description

The Asset Servicing Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.


  • This role will manage reconciling and processing positions related to Corporate Action events
  • These activities include revisions of communications, notifications and facilitating postings for Corporate Action or Proxy events
  • Supports a range of products/ services and projects in accordance with established systems and procedures, under general supervision
  • Responsible for routine operational tasks focused on administering defined procedures, analyses and report preparation, and resolving problems that require investigation or research
  • Performs multiple transactions of moderate complexity
  • Applies analytical thinking and knowledge of data analysis tools and methodologies to identify process improvements and support the implementation of projects
  • Interprets data and contributes to recommendations for process improvement, and/or the launch of new products/ services and upgraded platforms
  • Minimizes risk to the bank through knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
  • Identifies policy gaps and makes suggestions to support the streamlining of related work processes
  • Timely escalation of all requests / inquiries / issues / errors
  • Develops a good understanding of products and processes, and industry practices and standards
  • Applies a good knowledge of a wide range of specialized administrative/technical skills to monitor, analyze and/or evaluate processes and data; most of the impact is related to the accuracy of tasks performed, and the quality and timeliness of tasks that affect own team and closely related teams
  • Applies a good understanding of how the team and area integrate with others in accomplishing the objectives of the wider team/working group
  • Utilizes good communication and interpersonal skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information
  • May perform other duties as assigned by supervisor
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • Bachelor's degree preferred
  • 2+ Years Related Experience
  • Individuals at this level exhibit basic executional capabilities and are beginning to take on more responsibility
  • Knowledge of multiple types of investment instruments including: Equity securities, Fixed Income and Asset Backed securities
  • Proficient in MS Office (Excel, Word, Access- is desired)
  • Proven success as a team player


  • Bachelor’s/University degree or equivalent experience


  • Acting as an example to other team members, creating an ethical and motivated team environment;
  • Adhere to all departmental procedures and controls;
  • Assist in the on-boarding of new clients or client accounts;
  • Assist with team/departmental projects;
  • Coordinate and lead User Acceptance Testing on enhancements to systems and regression testing;
  • Ensure all client queries are responded to within 24hrs of receipt;
  • Ensure all checklists are completed on time;
  • Ensure the timely resolution of all stock and cash exceptions following reconciliation;
  • Escalate processing errors and potential risks to line manager upon discovery;
  • Identify and report of any gaps and risks in a process followed by the single-handed preparation and implementation of solutions eliminating these gaps;
  • Identify areas of risk and implementing further controls where necessary;
  • Identify ineffective areas within Business As Usual process and initiate changes for them – proposing improvement solutions;
  • Participate in and host team huddles;
  • Participate in client/oversight/internal business calls;
  • Participate in preparation of MIS reporting;
  • Participate in preparations for internal and external audits;
  • Perform control functions in a process, verify transactions booked into accounting system and preparation of accounting summaries/reports;
  • Prepare relevant test scripts and participate in contingency testing;
  • Proactively provide support to other Processors on the team and across the department;
  • Provide training for team members;
  • Regular review and update of procedures for the team;
  • The accurate and timely processing of all corporate actions events in the accounting system;
  • Understanding of the product and end to end process on the level sufficient for efficient interaction with department management;
  • Where relevant provide detail of exceptions and resolution date to Team Leader;
  • Where required perform other tasks assigned by the management/senior team members.

Development value:

  • The opportunity to participate in operational processes;
  • Possibility of participating in trainings improving analytical skills;
  • The ability to work with corporate clients by offering and implementing new solutions;
  • The opportunity to learn the principles of the functioning of capital markets;
  • The possibility of cooperation with other participants in the financial markets;
  • Access to a wide range of trainings on a variety of platforms;
  • Work in a team of professionals in the dynamic environment of markets and financial products;
  • Develop the ability to work under stress and time constraints;
  • Enhance the ability to think logically, link facts and draw conclusions;
  • Learn how to manage projects on a department/section level;
  • Opportunity to acquire internationally recognized certificates from the capital markets/financial operations area.


Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - PL


Time Type :


Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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