Assistant Banquet Manager (Maternity Coverage) 

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Hotel Macdonald family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the MAC Memories at hotel that has been Edmonton’s iconic Chateau on the river for over 100 years, history at every footstep. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to Director of Banquets, You will ensure successful planning, organization and co-ordination of all assigned functions within the Department. This is not limited to items such as forecasting, scheduling, labor control, effective pre and post shift communication, communication of the vision to the service staff, etc. and supervise all employees including Banquet Captains assigned to ensure high level guest satisfaction.

• Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties
• Attend daily management briefings
• Execute meetings and events through thorough review of BEO details
• Review room set-ups for accuracy
• Plan and co-ordinate event details with kitchen, stewarding and catering
• Conduct pre & post function briefings and fosters effective communication with staff
• Provides accountability to employee handbook and established standards for colleagues through performance management
• Ensure standards are adhered to through regular quality checks of colleague work
• Direct staff in maintaining clean, tidy and organized back of house service areas
• Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded ( minimum 40min check in with clients)
• Co-ordinate on site changes with kitchen and stewarding
• Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up
• Is available to client throughout their onsite experience via phone and in person
• Coach and counsel line staff during shifts
• Participate in monthly communication meetings
• Undertake staff performance reviews
• Follow disciplinary process to maintain colleague accountability
• Aid them so they may excel in their positions
• Ensure that billing of convention items is correct and posted in a timely manner
• Follow established Billing Procedures
• Liaise inter-departmentally to ensure that guests needs are prioritized
• Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, revenue prioritization and Health & Safety
• Conduct frequent inspections of Banquet facilities and equipment
• Assist in the ordering and maintaining adequate par stock and overseeing control of: beverages, meeting supplies, server mis-en-place, items on BEO’s as required

Your experience and skills include:

• Fluency in English (written and verbal) required
• Post-Secondary Hospitality Degree an asset
• Strong computer skills in Microsoft Suite required
• Two years food and beverage management experience required
• Previous leadership experience in banquets in a luxury hotel is preferred
• Experience in leading Weddings & Social events preferred

Physical Aspects of the Position: 

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 50 lbs.
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

Your team and working environment:

Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskachewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.  A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.  Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expance of urban parkland.  Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities.  In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge.  Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.  From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS