Assistant Business Continuity Planning Manager - Hang Seng Bank (HK)
HSBCMong Kok, KowloonUpdate time: April 12,2019
Job Description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Business Continuity Planning Manager
HOST Risk and Administration Office – Chief Control Office
Hang Seng strives to provide world-class standard services to its customers and exercise proactive risk management.
The HOST Risk and Administration Office is dedicated to manage operational risk, internal control, quality and sustainability across the Operations, Services and Technology business. The team also plays a key role in driving robust service culture by managing customer feedback and incidents to ensure service delivery excellence, as well as providing consistent and strong operational support to the Bank’s business partners on procurement management, financial planning and knowledge management.
Should you join our HOST Risk and Administration Office – Chief Control Office, you will contribute in driving continuous quality improvement to increase business partner and customer satisfaction. You will have the opportunity to take part in formulating internal control strategy and fostering an effective risk and control environment. You will work closely with various departments to understand their operational and procurement needs, and structure comprehensive solutions to aid them in operating efficiently and excellently.
We are currently seeking a high caliber professional to join our department as Assistant Business Continuity Planning Manager
Principal responsibilities
- Support global contingency risk policies that are practicable and sustainable as directed by senior management.
- Assist the Manager to facilitate the Business Continuity Management (BCM) process and ensure compliance with the Bank’s policies and guidelines and local regulatory requirements
- Work with regional Business Continuity Management and users to revisit the Business Impact Analysis and Business Continuity Plan
- Assist the Manager to oversee the effective implementation of the Global BCM programme within the Bank, provide assurance, oversight and challenge over the risk and control activities conducted by businesses and functions
- Assist the Manager to prepare incident management plans, facilitation of the major incident group scenario exercises, and the management of recovery sites supporting multiple businesses and functions
Qualifications
Requirements
- University degree in business or related disciplines
- Two to five years' relevant experience in a BCM related role in a financial institution
- Detailed understanding of Contingency and Business Continuity risk assessment techniques and their application.
- Awareness of third-party influences on the Bank’s ability to operate.
- Ability to communicate risks and issues clearly and concisely and to support management with the preparation of action plans.
- Ability to work with staff across all levels of the organisation from senior management to junior employees.
- Ability to organize and prioritize workload.
- Strong communication, presentation and interpersonal skills.
- Attention to detail.
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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