Responsibilities:

? Oversee and drive the end-to-end KYC process of all Commercial Banking customers, including periodic/event-triggered KYC refresh and product on-boarding for existing customers

? Make recommendations on client exit decisions due to failure to fulfill CDD requirements

? Identify and initiate new/ expanded business opportunities to Relationship Managers through understanding more in-depth customer intelligence during KYC process

? Take ownership on the delivery of a seamless customer experience during KYC refresh by acting as the focal point between frontlines and customers

? Maintain the highest standard of excellence in customer service and handle customer queries/ objections in view of the stringent CDD requirements

? Maintain control of workflow processes and strong adherence to established procedures

? Ensure full compliance to the prevailing regulatory and Group requirements

? Maintain high standards of internal controls and drive consistency and common standards across all business segments of Commercial Banking

? Actively participate in the development and refinement of internal control and processes for delivering the best customer experience

Requirements:

? Over 5 years of commercial banking knowledge and familiar with commercial banking operations

? Good sense of commercial judgment

? Proven record in a client focused environment

? Compliance and risk management mindset

? Ability to manage multiple stakeholders and manage conflicts

? Excellent project management skills and planning and time management abilities

? Flexible, resilient and receptive to change

上班地址：上海市浦东新区陆家嘴环路1000号恒生银行大厦