JOB SUMMARY

Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation.  Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection.  Assigns, tracks and follows up on status of work assigned to staff and contractors.  Helps to increase guest and employee satisfaction through effective communications and training.

CANDIDATE PROFILE 

Education and Experience

High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

 
CORE WORK ACTIVIITES

Supporting management of Property Operations

• Supervises distribution of repair work orders.
• Ensures property policies are administered fairly and consistently.
• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Establishes and maintains open, collaborative relationships with employees.
• Monitors timeliness and quality of completion of repair work orders.
• Supervises Engineering and related areas in absence of the Director of Engineering.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and order or purchase new equipment, supplies, and furnishings.
• Supervises the day to day operations of Engineering and related departments.

Maintaining Property Standards

• Inspect and evaluate the physical condition of facilities in order to determine the type of work required.Maintains accurate logs and records as required.
  
• Operates generators and fire pumps as necessary.
  
• Provides emergency response services 24/7.
  
• Repairs equipment (e.g., refrigeration, laundry) as necessary.
  
• Ensures all employees have the proper supplies, equipment and uniforms. 

Ensuring Exceptional Customer Service

• Empowers employees to provide excellent customer service.
  
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  
• Sets a positive example for guest relations.

Conducting Human Resources Activities

• Helps train employees in safety procedures.
  
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  
• Communicates performance expectations in accordance with job descriptions for each position.
  
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  
• Participates in the employee performance appraisal process, providing feedback as needed.
  
• Uses all available on the job training tools for employees.
  
• Solicits employee feedback.
  
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  

TECHNICAL COMPETENCIES

Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges in the following areas: 

• Equipment Maintenance - Knowledge of routine and preventative maintenance of mechanical systems including timely management of the preventative maintenance process to protect an owner's assets.


• Equipment Selection — Determining the kind of tools and equipment needed to do a job.


• Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.


• Repairing — Repairing machines or systems using the needed tools.


• Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.


• Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.


• Building and Construction - Project Management experience and knowledge of materials, methods, and the tools involved in the construction or repair of buildings or other structures such as walkways, parking structures, and guest facilities.


• Tools and Equipment - The ability to properly and safely operate, maintain, clean, and store various types of hand/power tools, machines, and motor equipment.


• Technical Instructions/Blueprints - The ability to read and understand technical instructions, schematics, and blueprints (e.g., electrical schematics, building blueprints).


• Building and Safety Codes - Knowledge of local and Federal building and safety codes.


• Room Preventative Maintenance - Knowledge of the General Cleaning and Preventative Maintenance tasks and procedures for the property.


• Maintenance and Repair - Skill and knowledge in Maintenance and Repair including carpentry, internal surfacing, building repair, electronics, painting, and plumbing.


• Emergency Systems - Knowledge of fire prevention, air quality, and emergency power systems.  This includes the ability to operate, maintain, and inspect the property’s fire prevention equipment (e.g., sprinkler system, fire alarm), air quality equipment (e.g., carbon monoxide detectors), and emergency power system.


• Hazardous Materials and Chemicals - The ability to handle and store hazardous materials and chemicals. This includes knowledge of the safety precautions required for each chemical.


• HVAC/Refrigeration - Knowledge of heating, ventilation, and air conditioning, equipment, including boilers, chillers, air handling units/controls, and refrigeration equipment.  This includes the ability to inspect, repair, and maintain equipment, charge refrigeration systems, replace air filters, and clean coils.


• Indoor Air Quality Management - Knowledge of policies and procedures to ensure an effective indoor air quality process including the ability to recognize and eliminate biological contaminant sources and chemical contaminants.
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• Pneumatic/Electronic Systems and Controls - Knowledge of pneumatic/electronic systems and controls in order to operate and maintain pneumatic/electronic systems and controls, as well as compressors.


• Cleaning Procedures - Knowledge of policies and procedures for cleaning and maintaining the various areas of the property (restrooms, public areas, guest rooms, kitchens, etc.). This includes the ability to clean sidewalks, walls, ceilings, vents, doors, furniture, displays, artwork, counters, partitions, toilets, sinks, light fixtures, glass, mirrors, and drains.


• Trash Handling and Removal - Knowledge of proper handling of recyclable and hazardous materials (e.g., syringes, needles, blood stains), including removing trash and recycling appropriate trash items.


• Energy - Knowledge of energy management and efficient operation of the building and associated systems including retro and continuous commissioning and demand side management. This also includes minimizing the carbon footprint and complying with applicable environmental codes.


• Safety and Personal Protective Equipment - Knowledge of the lock out tag out process and the personal protective equipment (PPE) safety process required (e.g., ear plugs, gloves, respirators, safety glasses) for a given work activity, and correct ways to use the lock out tag out and PPE equipment.


• Technology- Ability to adapt to and utilize standard computer systems and tools that support ongoing operations such as (PMnet, ADaMs, Entec, PM works).


• Financial Management- Knowledge of capital budget preparation and the ability to manage function within budget.


• Contract Negotiating- Knowledge and ability to prepare contract documents to formalize business process.


• Water Facility Maintenance and Safety - Knowledge and ability to treat and maintain water for use in primary outlets (e.g., rooms, restaurants, recreation, sewage).