Assistant Concierge Manager 

Are you passionate about providing a superior level of personalised service by ensuring every need and desire of our guests is fulfilled? We are looking for a remarkable individual to join our dynamic Concierge team at the Fairmont St Andrews, one of Scotland’s most iconic 5 star luxury hotels and resorts in the home of golf.

Our 213 bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award winning spa and leisure facility. With multiple food and beverage venues on site, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

This is an excellent time to join our resort here in St Andrews, with some very exciting development plans for the property on the horizon. For those individuals joining our team, you will be joining an iconic property who aims to become a flagship institution of luxury hospitality in Scotland and the epitome of delivering excellence in service and experience to our guests.

 

What is in it for you:

As part of the Fairmont team, you will be able to enjoy many perks and benefits including:

 

• Employee benefit card offering discounted rates in Accor worldwide
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee room rates
• Employee rates for Spa treatments and Gol courses
• Access to gym and pool services
• Competitive Salary

 

Who are we looking for?

• Someone with a bright, engaging and warm personality
• A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area
• High standards of grooming, presentation and professionalism
• Highly motivated and ambitious, with a great sense of pride in their work
• Actively and collaboratively assists in building the best practices necessary for the company and departments success using initiative and innovation
• Team player with excellent communication skills
• Desire to learn, develop and progress within the resort

 

What you will be doing:

• Provide guidance and support to the team, mentoring and training colleagues in all aspects of job roles
• Perform staff evaluations and coaching sessions. Provide feedback and coach employees on ways to improve their performance and achieve goals.
• Establish, communicate and reinforce company policies, procedures and brand standards to drive quality and high standards of service
• Create and distribute weekly staff schedules ensuring coverage for holidays, and sickness, covering shifts when required.
• Work with Revenue Management team to drive revenue throughout the Hotel operation; Rooms, Food & Beverage, Golf, Spa, Activities
• Establish and secure reliable and strong relationships with key businesses and accounts we work with, striving to develop new contacts and relationships to improve services provided by Concierge team
• Develop/Manage Amenity programme at the resort, focussing on Accor members, VIPs and other distinguished guests
• Develop and Maintain a strong activity offering for guests at the resort
• Other duties as assigned by Concierge Manager

A core responsibility of your role will be in the management of the most VIP clientele at the Fairmont St Andrews. You will be at the forefront of their experience, managing pre-arrival communication, overseeing their journey at the resort and ensuring they enjoy their time in St Andrews is both comfortable and enjoyable.

If you believe you are the right person to join our team at the Fairmont St Andrews, then we want to hear from you now!! We take pride in giving individuals of all backgrounds the opportunity to flourish and excel in what is an extremely rewarding and diverse industry. If you have any questions feel free to reach out to our team directly, and we look forward to your application.

 

Your experience and skills include:

• Excellent verbal and written communication skills in English
• Excellent organisational and time management skills
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Positive attitude and supportive, team-based approach towards the attainment of the hotel's short- and long-term goals
• Experience in a similar leadership role

Your team and working environment:

• Work well under pressure in a busy work environment
• Must be eligible to work in the UK

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS