Responsibilities:

• Oversees the Credit Card Hotline by providing information, handling of customers’ instructions.
• Supervise the team to ensure complaints are handled with high quality manner.
• Ensure staff complies to internal guidelines, legal and regulatory requirement when delivering job duties.
• Review staff performance regularly and conduct training to staffs to maintain high service to customers
• Provide suggestion of customer service enhancement to improve the service standard
   

Requirements:

• Secondary education or above
• 5 years or more relevant experience in customer services/ call centre.
• Prior experience in Banking is an advantage.
• Proficient in spoken and written English, Cantonese and Mandarin.

Interested applicants please contact Zoe Ma 6331 9760 / 3702 3826 or send your resume by clicking 立即申請