Responsiblities:

• Motivate telemarketing staffs and monitor their performance to improve the sales achievements
• Manage the manpower planning and give guidelines to telemarketing staff for handling the non-routine cases
• Ensure high quality services are provided through call monitoring
• Review on working procedures of the telemarketing staff productivity and sales achievement regularly
• Provide training to the telemarketing staff for handling inbound/outbound calls efficiently and independently
• Ensure all telemarketing staff are comply with the internal guidelines, legal and regulatory requirements

Requirements:

• Post-secondary education with 5 years’ relevant experience
• Proficient in spoken and written English, Cantonese and Mandarin
• Good in sales motivation with strong sales management skills
• Prior experience in Banking is an advantage

Interested applicants please contact Zoe Ma 6331 9760 / 3702 3826 or send your resume by clicking 立即申請