Assistant Director of Club Operations

Summary of Responsibilities: 

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following: 
•    Consistently offer professional, friendly and engaging service
•    Support the Director of Club Operation in the overall management and strategic direction of the Club, assuming the responsibilities of the Director in their absence
•    Assist in oversight of operations functions of the Club and support Spa and Retail Operations when needed
•    Supervise all Club Associates including Club Leadership team
•    Support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
•    Assist in the preparation, presentation and subsequent achievement of the Club’s annual Operating Budget
•    Ensure full compliance to Club operating controls 
•    Actively involved with the Director in the recruitment and professional development process of Club colleagues
•    Ensure all reviews for all departments are done in a timely manner
•    Maintain and improve SOP’s for all departments
•    Responsible for  maintaining the physical facilities at the highest level possible of cleanliness and function
•    Work closely with engineering to keep all facilities in working order including a PM program
•    Understand pool chemistry and upkeep dynamics
•    Maintain inventory and ordering of supplies
•    Monitor performance and attendance of all Club colleagues
•    Attend departmental meetings
•    Oversee the ongoing daily standup meeting dynamics
•    Maintain a robust communication log
•    Responsible for managing the quality assurance of the commercial cleaners and third party equipment maintenance  vendors
•    Provide exceptional service to members
•      Follow up directly on members comments and concerns and maintain a customer feedback program
•    Give prospective member tours in the absence or assistance to Membership Office.
•    Enforce club rules and regulations
•    Administer a member retention program to improve customer satisfaction and loyalty
•    Regularly participate in and oversee all activities and events scheduled for members
•    Attend regularly scheduled managers' and staff meetings in the Club.
•    Follow department policies, procedures and service standards
•    Interact with guests in a friendly, service oriented manner.
•    Follow all safety policies 
•    Follow department policies, procedures and service standards
•    Other duties as assigned

Qualifications:

•    Previous experience in leadership role 
•    Extensive business operations experience required 
•    Demonstrated knowledge of budget planning and financial controls 
•    Computer literate in Microsoft Windows applications required 
•    University/College degree in a related discipline preferred 
•    Strong interpersonal and problem solving abilities 
•    Highly responsible & reliable 
•    Ability to work well under pressure in a fast paced environment 
•    Ability to work cohesively as part of a team 
•    Ability to focus attention on guest needs, remaining calm and courteous at all times
•    Enthusiastic with an outgoing personality who is very service driven 

Work Authorization:

Must have proof of elegibility to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Oppourtunity Employer EEOE M/F/V/D