Assistant Director, Front Office
Inspiring and engaging. As a Assistant Director, Front Office, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey.
 

Summary of Responsibilities: 
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offers professional, engaging and friendly service.
• Extensive knowledge of Front Office operations, brand and luxury standards required.
• Continually models and drives a culture of making personal connections to delight guests.
• Foster a culture where colleagues focus on their role of doing whatever it takes to exceed guest expectations while performing multiple functions.
• Develop an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and recognition, enabling all colleagues to deliver the most exciting service in our industry
• Recruits, interviews, and selects new colleagues.
• Monitoring and updating yearly CES departmental plans and changing as needed.
• Stay current on industry/competitive trends, analyze data and create strategies for improvement to maximize room revenue to achieve targeted RevPar and GOP results
• Assists in the preparation of the annual Rooms Division budget, capital plan and strategic projects
• Manage the Front Office departmental forecast and productivity 
  Balance operational, administrative, Colleague and Leadership needs 
  Ensure a strong departmental training program is maintained to ensure the multi-functionality of all positions
• Actively seek feedback and follows up on guest comments, to improve GSI results
• Develop close and effective working relationships with all supporting departments, particularly with Housekeeping, Engineering, and Sales.
• Key member of the Emergency Response Team, including Fire Safety, First Aid and general crisis management 

Qualifications:

• Previous and strong experience in a Front Office leadership role is essential.
• University degree or College diploma in Hotel Management preferred
• Proven leadership skills which supports and environment of employee growth and development, interdepartmental teamwork and exceptional customer service
• Superior interpersonal and communication skills, both written and verbal
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Minimum 3 years leadership experience in Rooms, including a solid working knowledge of Front Office operating systems.
• Computer literacy required: Windows XP, MS Office, Property Manager, and Royal Service an asset
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS