Assistant Director of Housekeeping

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Director of Housekeeping will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

Experience living in Banff National Park in the iconic location of Lake Louise

Subsidized staff accommodation provided on-site for full time status

Access to our Lifestyle Program activities

One duty meal in our newly renovated staff cafeteria

Competitive extended benefits package including medical, vision and dental for full time permanent status

Employee Travel Program

Comprehensive Wellness Platform (LifeWorks)

Discounts on food & beverage/fitness centre/spa/golf

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

Establish goals, measurements and results for the department along with the Director of Housekeeping

Effectively recruit, select and develop an effective team

Promote high morale through recognition and removal of identified barriers

Participate in guest room renovation projects

Develop and update job descriptions and standard operating procedures for the department

Responsible for coaching, developing & managing the performance of the Housekeeping team

Responsible for maintaining all training documentation for all positions including the supervisory training program

Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas

Track and address all guest comments and concerns

Ensure effective resource allocation, including scheduling, vacation planning and department productivity

Provide necessary resources, functional tools and equipment to get the job done

Effective everyday communications, including performance management

Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely

Monitor/revise as needed, departmental health & safety tools including WCB & WHMIS training programs, policies and practices

Enhance and monitor department environmental initiatives and recycling programs

Effective communications and follow up with the Maintenance Department in related guest room and public areas care

Effective and timely interaction with all hotel departments, key relationship with Front Office and Maintenance

Ensure a clean and safe working environment, and actively participate in health and safety initiatives

Adhere to all hotel environmental policies and initiatives

Carry out any other tasks as assigned

 

Your experience and skills include:

Previous leadership experience in Rooms Division (Front Office or Housekeeping) required

University degree or college diploma in hospitality management an asset

Proven ability to successfully lead and motivate colleagues

Highly organized and energetic, with a proactive approach to getting the job done

Self‑motivated, with the ability to make effective decisions

Demonstrates initiative, and the ability to work with minimal supervision

Ability to maintain high service levels under pressure

Ability to consistently stand and walk through out shift

 

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment:

Fast-paced, upscale, luxury hotel

Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

Hospitality employees worldwide making this a great place to develop lifelong connections   

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 

Why work for AccorHotels?

We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms.  We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

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